Malaysia is a country that is tourist-friendly. So, it is also a good locale for anyone who is interested in the tourism field to take advantages of the job opportunities. If you feel that you could excel in a job in this area, you need to further explore all the possibilities.
Where to Begin
Because you are regularly working with people, you must be customer-focused and ready to serve the public. Therefore, it is important to look your best and come across as amenable, amiable, and professional. Therefore, you may want to start out in a role as a hospitality associate.
You Need to Be Good at Customer Service
In this job, it is your goal to deliver excellent customer service and oversee the needs of guests through phone and email. You also need to understand certain business strategies to enhance the customer service experience. You are accountable in this role for meeting a company’s objectives as well as team goals in customer satisfaction and financial incentives.
A Wide and Expansive Career Field
So, if you are a good team player who truly cares about delivering the best service possible, you will enjoy your role as a hospitality associate. Of course, this is just one of the jobs that you might consider when you find out tourism jobs in Malaysia are in abundance at this time.
The Qualifications Needed for the Job
In order to work as a hospitality associate, you must be able to speak English, Chinese, and Bahasa Malaysia. Therefore, you have to be well-versed in this area. In addition, you need to have at least one year’s work experience in this type of job. Hospitality associates also need to have good computer skills and be able to work in shifts.
Use Your Communications Skills by Working as an Intern
You can also find internships that are especially designed for candidates who want to devote their attention to the hospitality field. For example, an intern who handles tourism and hospitality is required to manage various inquiries through social media, phone, or e-mail. He or she should also be able to communicate via a live chat system or face-to-face with customers.
Some of the Responsibilities
Interns are used to book transportation, prepare vouchers and passes, make hotel reservations, and arrange car rentals or transfers. In addition, an intern is expected to liaise with travellers with respect to insurance, bookings, and itineraries. So, as you can see, the job can become quite involved at times and provides you with a good deal of experience in the travel and tourism industry.
Candidates for this type of job posting also need to be able to deal with travel issues, refunds, and complaints. They must be adept at updating sales reports and sending the reports to the appropriate parties. In addition, they must be well-skilled in developing working rapports with clients and travel partners.
Needless to say, when you take on the assignment as an intern, you need to be able to handle all facets of communication in the travel and tourism trade. If you enjoy working as part of a team as well as autonomously, this particular position will fit you perfectly.